Privacy Policy

Last updated: July 2026

This Privacy Policy explains how Regent Parlour ("we", "us", "our") collects, uses and protects personal information when you use our website at regentparlour.com or contact us about our event hosting services.

We take the privacy of our clients and website visitors seriously and are committed to handling personal data responsibly, transparently and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following personal information:

• Contact information — full name, email address and telephone number
• Event details — event type, date, location, guest count and any information you share in an enquiry
• Website usage data — pages visited, browser type, device type and approximate location, collected via cookies and analytics tools

2. How We Use Your Information

We use your personal information only for the following purposes:

• To respond to event enquiries and provide quotations
• To plan and coordinate booked events
• To communicate with you about your booking or enquiry
• To improve the performance and usability of our website

We do not use your personal data for marketing purposes without your explicit consent, and we do not sell or share your personal data with third parties for commercial purposes.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual necessity — when processing is required to fulfil a contract or respond to a pre-contractual enquiry
• Legitimate interests — for website analytics and improving our service
• Consent — where you have given explicit consent for a specific use

4. Data Retention

We retain personal data only as long as necessary for the purpose it was collected. Enquiry data is retained for a period of 12 months. Booking and contractual records are retained for 6 years in accordance with UK financial and legal requirements.

5. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your personal data
• Object to the processing of your data
• Request restriction of processing
• Withdraw consent at any time where consent is the legal basis

To exercise any of these rights, please contact us at enquiries@regentparlour.com.

6. Cookies

We use cookies on our website to remember your preferences and understand how visitors use the site. Please see our Cookie Policy for full details.

7. Data Security

We implement appropriate technical and organisational security measures to protect personal data against unauthorised access, loss or disclosure. However, no method of transmission over the internet is completely secure.

8. Third Parties

We may use trusted third-party service providers (such as hosting and email services) who process data on our behalf under strict data processing agreements. We do not transfer personal data outside the UK or European Economic Area without appropriate safeguards.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected in the "last updated" date at the top of this page. Continued use of the website after changes constitutes acceptance of the revised policy.

10. Contact

For any privacy-related queries or to exercise your data rights, please contact us at:

Email: enquiries@regentparlour.com
Website: regentparlour.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.